Introduction of CSAT

  • Posted on: 24 February 2021

What is CSAT?

CSAT is short for customer satisfaction score. It’s a commonly used metric that acts as a key performance indicator for customer service and product quality in all kinds of businesses.

How CSAT is measured?

CSAT is measured by one or more variation of this question that usually appears at the end of a customer feedback survey: ‘How would you rate your overall satisfaction with the service you received?’